Terms of Service

By creating a PromptSurge account or integrating the SDK into an App, you agree to these Terms. If you are acting on behalf of an organisation, you represent that you have authority to bind that organisation to these Terms.

PromptSurge provides mobile developers with server-driven pre-prompt dialogs shown before in-app review requests, AI-powered prompt generation from developer-supplied keywords, and performance analytics for those prompts.

The Service is designed to be compatible with Apple App Store Review Guideline 5.6.1 and Google Play's in-app review policy. Both buttons in the pre-prompt dialog must lead to the same outcome — no sentiment gate that directs only satisfied users to the native review prompt may be introduced. You are responsible for ensuring your integration complies with all applicable platform policies, including any policies of app stores where you distribute your App.

The Company does not pay for LLM API calls on your behalf. When you use AI-powered features (prompt generation, review theme extraction), those calls are made using the LLM API key you configure in the dashboard. You are responsible for all costs charged by your LLM Provider. PromptSurge displays estimated costs before analysis runs and logs actual token usage in the admin panel.

You may not use the Service to:

• Manipulate App Store or Google Play ratings in violation of Apple or Google platform policies.
• Collect or process End User personal data through the SDK beyond what is described in our Privacy Policy.
• Circumvent impression limits, API rate limits, or billing mechanisms.
• Build, develop, or support a product that competes with the Service.
• Resell, sublicense, or redistribute the Service or its data without our written consent.
• Introduce a sentiment gate or any flow that selectively presents the native review prompt only to users who indicate satisfaction.

If the Company detects or reasonably suspects prohibited use, the Company may — without prior notice — suspend or terminate access to the Service and cancel any active Subscription without refund.

The Service is available on a free plan (Indie: 500 prompt impressions per month) and paid plans. Billing is processed by Lemon Squeezy. By purchasing a Subscription, you agree to Lemon Squeezy's payment terms in addition to these Terms.

Subscriptions automatically renew at the end of each billing period at the then-current price, unless you cancel before the renewal date. You may cancel at any time; access to paid features remains active until the end of the paid period. We do not provide refunds for subscription periods already paid.

We reserve the right to change pricing. We will notify you by email at least 30 days before a price change takes effect for your Subscription.

You may delete your account at any time from the admin panel. A 7-day soft-delete window applies, after which your account and associated data are permanently deleted. The Company may suspend or terminate accounts that violate these Terms.

You retain ownership of your App data, review text you supply, and prompt copy generated through the Service. The Company retains ownership of the SDK, API, admin panel, and all related software and materials. We may use aggregated, anonymised usage data to improve the Service.

The Service is provided “as is” and “as available” without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, or non-infringement. The Company does not warrant that the Service will be uninterrupted, error-free, or that any defects will be corrected.

To the maximum extent permitted by applicable law, the Company and its officers, employees, and agents are not liable for any indirect, incidental, consequential, special, or punitive damages, including lost revenue, lost data, or changes in App Store or Google Play ratings, even if we have been advised of the possibility of such damages. Our total liability to you for all claims in any 12-month period is limited to the total amount you paid us during that period.

You agree to indemnify and hold harmless the Company, its officers, employees, and agents from any claims, damages, liabilities, and reasonable legal fees arising from your use of the Service, your App, or your violation of these Terms.

These Terms are governed by and construed in accordance with the laws of the Republic of Cyprus, without regard to its conflict-of-law provisions. Any dispute arising out of or in connection with these Terms will be subject to the exclusive jurisdiction of the courts of Cyprus.

These Terms, together with the Privacy Policy, constitute the entire agreement between you and the Company regarding the Service. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force. Our failure to enforce any right or provision is not a waiver of that right.

We may update these Terms at any time. For material changes, we will notify you by email at least 14 days before the effective date. Continued use of the Service after the effective date constitutes acceptance of the updated Terms.

For questions about these Terms: [email protected]
Boyarin Ltd (HE402264), Cyprus